24x7 Incident Response

Kroll is the largest global IR provider with experienced responders who can handle the entire security incident lifecycle.

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24x7 Cyber Incident Hotlines

Kroll Cyber Risk experts respond to over 3,000 security events every year. We manage incidents of all types, complexity and severity for organizations across diverse industries. You can count on Kroll’s unique frontline experience not only in a crisis, but also for proactive planning and mitigation strategies. We are among the top service providers preferred by major cyber insurance companies and offer client-friendly incident response retainers for peace of mind.

Fast and Efficient Deployment via Onsite and Remote Incident Response Capabilities

Whether your incident is the result of a malicious hacker or accidental exposure by an employee, Kroll can help now. Our global network of certified security and digital forensic experts can deploy remote solutions quickly and/or be onsite within hours to help you contain the situation and determine next steps.

Our incident response investigations follow the Kroll Intrusion Lifecycle, a step-by-step guide to the attack patterns our experts have observed through thousands of investigations each year.

Kroll is a leading provider of end-to-end cybersecurity, digital forensics and breach response services, and will help you make informed decisions at every stage, from proactive preparation to consumer notification and remediation. Our goal, working alongside your counsel and insurance carrier, is to smoothly guide you to recovery — one that leaves you standing in the best defensible position, reputation intact, and where business can proceed with minimal disruption.

Kroll Intrusion Lifecycle

Common Threats Addressed by Our Incident Response Team
Business Email Compromise and Wire Fraud	Insider Threats and Accidental Data Loss
Advanced Persistent Threats (APT)	Third Party and Vendor-Related Risks
Malware, Keyloggers, and Backdoors	Cryptocurrency Theft
Ransomware	Targeted Intellectual Property Theft
Payment Card Fraud (PCI/PFI)	Web Application Attacks and Password Theft

Kroll Offers a Continuum of Services for the Multifaceted Nature of Incident Response

Incident Response Planning: Enhance your organization’s ability to respond to cyberattacks with Kroll’s wide range of assessments, tabletop exercises and intelligence.
Intelligent Endpoint Detection and Response: Employing a powerful combination of technology and people, this sophisticated solution enables you to detect and respond swiftly to credible threats.
Cyber Threat Intelligence: Our team aligns Kroll’s technical threat intelligence, analytical research and investigative expertise to improve visibility and effectively hunt and respond to threats.
Data Collection and Preservation: In the event of an investigation or litigation, Kroll offers cost-effective solutions to identify, isolate and preserve electronic data using forensically sound methodologies.
Data Recovery and Forensic Analysis: Kroll’s investigators are among the most knowledgeable subject matter experts practicing today; whether data was intentionally deleted or manipulated, they are able to analyze the clues left behind to quickly and defensively uncover critical information.
- For example, see Managing Director Devon Ackerman’s presentation on analyzing business email compromise (BEC) and insider threat cases, based on two years’ worth of collection of forensics and incident response data in Microsoft’s Office 365 and Azure environments.

Malware and Advanced Persistent Threat Analysis and Remediation: Kroll’s forensic experts analyze malware to determine how it works and identify the scope of impact on your systems.
PHI and PII Identification: By providing you with a master notification list that clearly identifies the types of PHI or PII involved, we can help you avoid costly over-notification while still delivering targeted messages and remediation services to those affected.
Data Breach Notification Services: Protect your brand and reestablish trust with the individuals impacted by a data loss by matching the response to the harm caused by a breach.
Incident Remediation and Recovery Services: Expedite system recovery and minimize business disruption, with services including device and server reimaging, active directory rebuilding, network segmentation, hardware upgrades or replacements, patch management and network hardening.
Strategic Communications: Deftly navigate a host of risk and reputational landmines caused by a cyber crisis with a full suite of strategic communications support for incident response, preparedness and training.
Malware Analysis and Reverse Engineering: Further understand any code-related event through our in-depth technical analysis of benign and malicious code.

Benefit From Client-friendly Incident Response Retainers

Includes proactive and reactive services
No loss of money at end of term
No required use of Kroll tools or applications

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No automatic renewals or price accelerations
Includes data response services that are core Kroll capabilities (e.g., Notification, Call Center, Monitoring and Consumer Restoration)
Key cyber insurance relationships, including some of the biggest underwriters in the world

Kroll in Action

Containment and Remediation of Cyberattack That Compromised Personally Identifying Information (PII)

Client: Major Company in U.S. Transportation Industry

Client Problem

The client contacted Kroll late on a Friday afternoon that it had suffered a cyberattack. The organization, which served a large national and international clientele, needed to contain and remediate the incident. It also would need to notify persons whose PII had been compromised and report the incident to regulators.

How Kroll Resolved The Problem

Kroll deployed a response within two hours and had personnel onsite at the client’s headquarters by the next morning. The team eventually scaled from two investigators to 12 within 48 hours over the weekend.
Upon identifying specific indicators of compromise (IOCs), we were able to eradicate the actor and establish containment; we also provided ongoing monitoring of the containment strategy to help assure effectiveness.
We created a disposition matrix, whereby we cross-referenced compromised machines with compromised individuals’ data.

Outcome

Our investigators were able to restore the client’s system with minimal disruption to its operations. Additionally, the findings of our disposition matrix enabled the client to refine its notification list with pinpoint accuracy.

Consequently, instead of implementing costly blanket notification (which also often generates intense media coverage), the client was able to notify and address the concerns of a much smaller subset of affected persons. The client ultimately not only dramatically reduced its notification and remediation costs, but also was able to provide regulators with precise details of the incident’s scope and effects.

Fortify Your Response Capabilities

Threats are growing in volume and sophistication and come from multiple directions. Leverage the frontline experience of our incident response and digital forensics team for multifaceted and confident response anywhere, anytime.

Increased Cyber Resilience with a Cyber Risk Retainer

Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.

Data Breach Outlook: Finance Surpasses Healthcare as Most Breached Industry in 2023

Data Breach Outlook: Finance Surpasses Healthcare as Most Breached Industry in 2023

In 2023 finance was the most breached industry, accounting for 27% of the breaches handled by Kroll, compared to 19% in 2022. Supply-chain risk was a constant menace, driven by the MOVEit Transfer vulnerability and a rise in social engineering.

Read our Data Breach Outlook report for more insights.

Download the Report

Frequently Asked Questions

Cyber incident response is the process of responding to, managing and mitigating cyber security incidents. Its goal is to limit the damage and disruption caused by cyber-attacks and, where necessary, to restore operations as quickly as possible. When an organization is impacted by a cyber security breach, a clear perspective is required to take control of the situation and respond effectively to protect assets, operations and reputation. Timely incident response support helps companies to quickly contain the compromise and smoothly achieve recovery, leaving them in the strongest position possible, with minimal business disruption and their reputation intact.

Connect With Us

+1 201 3198 046 Christopher Ballod

Colin Sheppard

Managing Director, EMEA Head of Incident Response

Cyber Risk

London

+44 2070295072 Colin Sheppard

Stephen Kopeck

Managing Director

Cyber Risk

+1 240 660 1221 Stephen Kopeck

+1 202 384 6946 Michael Quinn

Stay Ahead with Kroll

Data Collection and Preservation

Improve investigations and reduce your potential for litigation and fines with the strict chain-of-custody protocol our experts follow at every stage of the data collection process.

Data Collection and Preservation

Computer Forensics

Kroll's computer forensics experts ensure that no digital evidence is overlooked and assist at any stage of an investigation or litigation, regardless of the number or location of data sources.

Computer Forensics

Office 365 Security, Forensics and Incident Response

Digital forensic experts investigate hundreds of Office 365 incidents per year and help strengthen your security.

Office 365 Security, Forensics and Incident Response

Malware Analysis and Reverse Engineering

Kroll’s Malware Analysis and Reverse Engineering team draws from decades of private and public-sector experience, across all industries, to deliver actionable findings through in-depth technical analysis of benign and malicious code.

Malware Analysis and Reverse Engineering

Malware and Advanced Persistent Threat Detection

Our expertise allows us to identify and analyze the scope and intent of advanced persistent threats to launch a targeted and effective response.

Malware and Advanced Persistent Threat Detection

Business Email Compromise (BEC) Response and Investigation

In a business email compromise (BEC) attack, fast and decisive response can make a tremendous difference in limiting financial, reputational and litigation risk. With decades of experience investigating BEC scams across a variety of platforms and proprietary forensic tools, Kroll is your ultimate BEC response partner.

Business Email Compromise (BEC) Response and Investigation

Explore Insights

KAPE Quarterly Update - Q4 2023

Cyber